Spectrum TV is a popular American streaming service that offers viewers across the world a variety of TV shows and movies that can be streamed via the internet. The service includes an On Demand package which allows subscribers to have instant access to movies or shows from several places in the world. Despite the immense benefits of the On Demand service, some subscribers have recently begun experiencing issues with the service and have complained about their Spectrum On Demand not working. If you have a Spectrum TV subscription but seem to be having problems with the service, this article is here to help you fix the problem.
Spectrum On Demand may not be working on your device due to a loss of communication signals from the broadcaster to your digital box or receiver. To get the service working, you will have to restart the Spectrum digital box and reset the data on it.
So many factors contribute to the service not working on your device. In order to fix the problem satisfactorily, you will need to troubleshoot the problem so that you can identify the exact cause and then apply the corresponding fix. In this article, I will be guiding you on how to fix the problem depending on the cause so read on for more fixes that you can use to get Spectrum On Demand working on your streaming device.
Why is Spectrum on Demand not Working?
Spectrum On Demand may not be working on your device due to a number of reasons. Some of the reasons include:
- Weak communication signal on your Spectrum box
- Bad weather conditions
- Expired content
- Outdated Spectrum TV app
Weak Communication Signal
Your Spectrum digital box or receiver relies on communication signals from the Spectrum broadcaster for its operation. When the signals are weak or blocked, you will receive several error messages on your streaming devices telling you that the service is not available.
The strength of the signals is also affected by the amount of traffic on the Spectrum platform. When the platform is congested with heavy traffic, signals may be weak and sometimes will be unavailable.
You should therefore expect to experience some issues with Spectrum On Demand during such times.
Bad Weather Conditions
Bad weather conditions, oftentimes, are major culprits when your Spectrum On Demand service is not working.
Bad weather normally causes Spectrum service outages in affected localities, so when your Spectrum On Demand refuses to work, it could be that your area is experiencing a service outage due to bad weather conditions.
As a spectrum subscriber, if you are receiving error messages such as a code 3006 message on your device, it could very well mean the video or content you are trying to watch has expired.
Expired videos may show up on your TV’s screen but their content will be unavailable for you, as the viewer, if you try to play it.
Outdated Spectrum software is often rigged with bugs and software errors that slow the operation of the Spectrum app. The operation of the Spectrum app is also interrupted when there are glitches on the app. This drains the internal memory and storage of your device.
How to Fix Spectrum on Demand not Working
If your Spectrum On Demand is not working or experiencing some problems, you can fix it in a number of ways. The important thing is that you identify the exact cause of the problem and then you can use any of the fixing techniques that I’m going to be sharing with you.
You can fix the Spectrum On Demand not working issue by applying any of these tips:
- Reset Spectrum data on the digital box.
- Power cycle or restart the digital box or receiver.
- Reset digital box/receiver via account
- Update Spectrum TV app.
- Check up on service outage
- Ensure content has not expired.
Reset Spectrum Data on Digital Box
If you are having problems with the shows or movies on Spectrum On Demand, it could just be a communication problem between your box and Spectrum’s broadcaster.
You can fix this by resetting the data on your box or receiver. Here’s how to do it:
- Locate the Menu button on your remote and then press it.
- Use the arrows to navigate to Account Overview and press Enter or OK.
- Go to Equipment and press Enter.
- Select Reset Data and press Enter.
This will essentially restart the receiver with a fresh memory. Your Spectrum On Demand should hopefully work after applying this tip.
Reset Receiver/Digital Box via Account
You can reset the receiver through your Spectrum account over the internet. This is one way to fix several glitches on Spectrum TV and restore channels that refused to show up on Spectrum TV.
You can reset the receiver by using these steps:
- Open your computer or smartphone’s browser and log in to your Spectrum account using your credentials.
- Once you are logged in, navigate to Services and choose TV.
- Look out for the Experiencing Issues. button and click on it once you see it.
- Select Reset Equipment and click on it.
This will prompt Spectrum TV to signal your receiver to start a reset. After the reset, the problem should be fixed.
Power Cycle Spectrum Digital Box
Another way to fix the errors on Spectrum TV is to power the digital box.
To power cycle the box, use the following steps:
- Turn off the digital box and unplug it from its power source for about one minute.
- Plug it back into the power source and turn it on.
- Allow it to reload for some until the To be Announced message disappears from your screen.
Update Spectrum TV
You can update your Spectrum TV by using these steps:
- Locate the button with the “Y” symbol on your remote and press it.
- Go to Settings and then choose Information and Reset.
- Select Software Information and then go to Update Software.
- Press Enter to begin the update.
Check Service Outage
When there is bad weather in your locality and you experience problems with the functionality of your Spectrum On Demand, you should check if the Spectrum service is actually out in your area.
You can check if the service is out in your area by signing in to your Specific account and enquiring from the customer support Spectrum.
Normally, you’ll have to click on the Ask Spectrum button and then you will be linked to a virtual assistant for your queries.
Check Expired Content
If the content you are trying to watch has expired, it will display an error message with a 3006 code.
In that case, you should just ignore that content and move on to another one.
How Do I Test My Spectrum Signal Strength?
Weak Spectrum signal strength may cause your On Demand to work below expectation. You can always check the signal strength of your Spectrum modem on the Spectrum TV app.
You will have to download and install the app on your device. After that log in with your Spectrum details and then go to Services.
You will find the information on your Spectrum device such as the signal strength on the app.
Do You have to Pay for on Demand with Spectrum?
Normally, your Spectrum subscription package comes along with the On Demand service for free. You can access the service by going to the On Demand Library on your TV using your remote and selecting which show you want to watch.
Some shows, however, come with additional costs and the cost will be displayed beneath their titles.
With Spectrum On Demand service, you can watch your favorite TV shows on your own time. The service is largely problem-free but you should not be surprised if you are not able to access Spectrum On Demand on your TV.
In such a case, your receiver may have lost communication with Spectrum servers. You will therefore have to reset or reboot the receiver in order to get access to the service.
If the weather conditions in your area are bad, the service may be temporarily unavailable, in which case you’ll have to wait until the signal is restored in your area.