Plex TV Link not Working- The Ultimate Troubleshooting Guide!

With the growing demand for digital entertainment in recent times, linking your TV or smart devices to the Plex Live TV service has become one of the cheaper ways by which you can watch live TV and also organize media libraries on your devices. However, linking your smart TV or smartphone to the Plex Live TV may not always work as you expect, and this may leave you frustrated most of the time. So, do you want to know how to fix the problem and get your TV linked to Plex TV in no time? 

You can fix the Plex TV link not working issue by updating your Plex app and the Plex Media Server to their latest versions. You also have to disable all proxies or VPNs that are running on your computer or TV and ensure that the Plex Media Server is running and has been added to the list of devices on the Plex app page.  

Actually, several factors contribute to the problem, so continue reading this article as we explore all the possible causes of the issue and how they can be fixed in order to get the Plex TV link working. 

Fix Plex TV Link not Working

Why is Plex TV Link not working?

As I said earlier, there are many factors that may cause your Plex TV link not to work. These factors often prevent your Plex app from connecting with your Plex Media Server. 

The common ones affecting the Plex TV link include the following: 

  • Poor internet connection
  • Old versions of the Plex app 
  • Plex account issues
  • Plex Media Server not running
  • VPNs and Proxy servers
  • A faulty network connection between Plex Media Server and the Plex app

Now that we have identified the major causes of the problem. Let’s discuss in detail how they prevent the Plex TV link from working. 

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Poor Internet Connection 

The Plex Media Server and the Plex app on your smartphone, TV, computer, or game console require a good internet connection in order to work properly. 

You will be redirected out of the Plex app if you experience intermittent internet outages. The internet losses will affect your connection to the Plex Media Server. 

Old Versions of Plex App and Plex Media Server 

Outdated versions of the Plex app are not able to connect to the Plex Media Server properly since they often lack the latest fixes that generate the tv links and keep them running. 

Plex Account Issues 

Signing in to a Plex account with the Plex app that is different from the account you logged in with on the Plex Media Server will prevent you from linking your app to the server.

The Plex account of your server and the app needs to be the same before they pair up.

Plex Media Server not Running

The Plex Media Server is the most important aspect of your Plex TV viewing experience. 

The Plex app will not be able to establish a connection with the Plex Media Server if the server is not running in the first place. 

You will therefore have no link generated to watch your TV.

VPNs and Proxy Servers 

Virtual Private Networks (VPNs), like proxy servers, interfere with the TV code that establishes the link between your TV and Plex Media Server. They scramble your location, making it difficult for the Plex Media Server to locate you and deliver TV channels that are closer to you.

The Plex tv link will not work properly if a VPN or proxy server is running on any of the devices involved in your connections. 

Different Network Connection Between Plex Media Server and the Plex App

The Plex TV may not work if the devices for the Plex Media Server and the Plex app are on different networks. 

However, this is not always the case since you can actually operate the Plex app remotely and on a different network from the server by using a few connection settings which we will look at soon. 

How to Fix Plex TV Link Not Working

We can now discuss the solutions to the above-mentioned problems once we have identified them and gotten to know exactly how they affect the Plex TV link. 

Ideally, you will have to restart all your devices including your TV, smartphone, and WiFi router when you encounter the problem of the Plex TV link not working. 

Once that is done, you can now approach the problem with any of the methods below depending on your situation. 

Method 1- Check Internet Connection 

A good internet connection is very important if you want to use the Plex TV app. All that you may need to fix the Plex TV link or TV code issue may be just a strong internet connection.   

So, you should ensure that all devices such as the TV, smartphone, and your computer are connected to the internet before exploring any other solution. 

You can relocate your WiFi router if you have to in order to access the best internet connections. 

Method 2- Update Plex App and Plex Media Server

If your Plex can not connect with Plex Media, you should consider updating your app and the server. 

Running the latest versions of the app and the server on the server makes the two recognize and pair with each other quickly. The new patches of the app allow the app to generate the Plex TV link easier and keep it running while you watch your TV.

You can download the latest versions of the server and Plex app on the Plex website and the Google Play Store or Apple App Store. 

Method 3- Re-Login with the Correct Plex Account 

Make sure to login to your Plex App with the same account that you used in setting up the Plex Media Server especially if you have subscribed to the Plex Pass service.

Problems with your account may occur momentarily, affecting your Plex TV link or code so you may want to log out of the app and log back in with your credentials. 

You will also have to check if your server has linked to your Plex account when you log in to the Plex App. You do so by checking the list on Authorized Devices from the app.

Method 4- Make Sure the Plex Media Server is Running 

It is very necessary to check if the Media Server is running in a case where your Plex TV link is not working. The server transmits data to the Plex app once a connection is established between the two, so you will have nothing virtually transmitted to your app if the server is not running. 

To ensure that the Plex Media Server is running correctly, you will have to configure its settings and then try pairing it again with your TV code. 

Method 5- Disable VPNs and Proxy servers

VPNs and proxy servers normally affect the IP address of your devices and cause it to virtually be at a location where it is not. This interferes with the operation of Plex TV since the media server only broadcasts TV channels that are close to your actual location. 

You may therefore be required to beat the location where your virtual IP address takes you in order to establish the Plex TV link. And this is not practically possible!

With VPNs and proxy servers active on your device, the Plex tv link will fail to establish and you will not receive any broadcast around you.

So, you really have to disable any VPN software and proxy server that you have running on all your devices in order to use the Plex app successfully.

You can do this by disconnecting the devices that are on the same network that you are pairing the TV code.

Method 6 – Ensure a Compatible Connection between the Plex Server and App

If your Plex TV link is not working, you may have to check the network connection between the Plex Media Server and the Plex App. 

The Plex Media Server, by default, uses a secure connection for apps that support such connections. You should try as much as possible to use Plex apps that support secure connections. 

In a case where your app does not support a secure connection to the server, you must set the Secure Connection setting on your media server as Preferred and not Required.

If you have a Plex app that supports a secure connection to the server, you should also not set the Secure Connection on the server to Disabled since the app normally will be set automatically to connect only to servers that are secure. 

Another twist to the connection is the network on both the server and app can be found. 

If the Plex Media server and the app are both on the same local network, ensure that they are actually on the same subnet.

However, if they are on different networks, you will need to enable Remote Access on the server so that the app on your TV can connect remotely. 

Final Thoughts

You should find it much easier to fix the problem of the Plex TV link not working after having read some of the possible causes and remedies in this article. The problem, to a larger extent, will be solved by a good internet connection and ensuring that the Plex Media Server is running. You may also try out the other methods if your problem is caused by those factors. 

Additionally, you may contact the customer care service of Plex TV as your last resort if you continue facing the same issue after trying the methods we have discussed. 

The whole problem may be coming from their end, so don’t hesitate to contact them for help when needed. 


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